Population Health Intake Coordinator - Remote Opportunity at WVU Medicine

Role Overview

The Population Health Intake Coordinator plays a vital role in ensuring patients receive the right care at the right time. As a member of the multidisciplinary Population Health team, this position is responsible for reviewing incoming referrals, identifying eligible patients, and assigning cases to the appropriate team members. This role leverages data from electronic medical records (EMR) and payer sources to proactively identify patients who would benefit from Population Health services. The Intake Coordinator serves as a central point of contact, facilitating communication between providers, care teams, and administrative staff to ensure smooth referral processing and timely patient engagement.

A Day in the Life

Here's a glimpse into a typical day for a Population Health Intake Coordinator:

• Morning: Start the day by reviewing the referral queue in the EMR, assessing new incoming referrals for appropriateness based on established criteria and program guidelines. Identify patients through payer portals that meet criteria for Population Health services.
• Mid-day: Assign appropriate referrals to Population Health team members such as nurses, social workers, or care coordinators, ensuring equitable distribution of workload. Address discrepancies or missing information in referrals by communicating with referring providers and care teams.
• Afternoon: Monitor the referral queue to ensure timely processing and minimize delays in patient care. Document all referral-related activities, including status updates, eligibility determinations, and assignment actions, within the EMR.
• Ongoing: Track referral trends and identify potential bottlenecks in the referral process. Collaborate with Population Health leadership to refine referral workflows and improve efficiency. Provide education and support to internal staff regarding referral procedures and program eligibility criteria.

Why Remote?

This Population Health Intake Coordinator position is offered as a remote opportunity, providing several benefits:

• Flexibility: Enjoy a flexible work schedule that allows you to balance your professional and personal life.
• Comfort: Work from the comfort of your home, eliminating commute time and reducing stress.
• Autonomy: Take ownership of your work and manage your time effectively.
• Collaboration: Stay connected with the Population Health team through virtual meetings, instant messaging, and other communication tools.
• Impact: Contribute to improving patient outcomes and promoting population health from anywhere.

Career Path

The Population Health Intake Coordinator position offers opportunities for career advancement within WVU Medicine. Potential career paths include:

• Senior Population Health Intake Coordinator: Assume leadership responsibilities, mentor junior team members, and lead process improvement initiatives.
• Population Health Specialist: Focus on specific areas of population health, such as chronic disease management or preventive care.
• Care Coordinator: Work directly with patients to develop care plans, coordinate services, and provide support.
• Data Analyst: Analyze population health data to identify trends, evaluate program effectiveness, and inform decision-making.
• Population Health Manager: Oversee the operations of a Population Health program or department.

Salary & Benefits

WVU Medicine offers a competitive salary and benefits package for the Population Health Intake Coordinator position. The estimated salary range for this role is $40,000 to $60,000 per year, depending on experience and qualifications. In addition to salary, WVU Medicine provides a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) including vacation, sick leave, and holidays
• Retirement plan with employer contribution
• Life insurance and disability coverage
• Employee assistance program (EAP)
• Wellness programs and resources
• Professional development opportunities
• Tuition assistance or reimbursement
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Employee discounts on WVU Medicine services

WVU Medicine Culture

WVU Medicine is committed to creating a positive and supportive work environment for all employees. We value teamwork, collaboration, and a patient-centered approach to care. We offer opportunities for professional growth and development, and we encourage employees to make a difference in the lives of our patients and communities. Our core values include:

• Service: We are committed to providing exceptional service to our patients, their families, and our colleagues.
• Excellence: We strive for excellence in all that we do.
• Accountability: We take responsibility for our actions and outcomes.
• Respect: We treat everyone with respect and dignity.
• Teamwork: We work together to achieve common goals.

How to Apply

To apply for the Population Health Intake Coordinator position at WVU Medicine, please click the "Apply" button located at the top of this page. Complete the application in full, including your resume, cover letter, and any other required documents. We look forward to reviewing your application!

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a bachelor’s degree in Healthcare Management, Public Health, or a related field; or an associate’s degree in a related field with two years of relevant experience; or a high school diploma or equivalent with four years of relevant experience.

2. Is prior experience in referral management required?

   Prior experience in referral management or data analysis is preferred but not required.

3. What skills are important for success in this role?

   Important skills include communication, documentation, problem-solving, organizational skills, and familiarity with EMR systems.

4. What are the working hours for this position?

   The working hours are typically Monday through Friday, 8:00 AM to 5:00 PM, but may vary depending on the needs of the department.

5. What training will I receive in this role?

   You will receive comprehensive training on referral procedures, program eligibility criteria, and EMR systems.

6. What is the dress code for remote employees?

   While working remotely, professional attire is recommended for virtual meetings or any interactions with external stakeholders.

7. How will I communicate with my team members while working remotely?

   You will communicate with your team members through virtual meetings, instant messaging, email, and phone calls.

8. What opportunities are there for professional development?

   WVU Medicine offers a variety of professional development opportunities, including training programs, workshops, and conferences.

9. What is the company culture like at WVU Medicine?

   WVU Medicine is committed to creating a positive and supportive work environment for all employees. We value teamwork, collaboration, and a patient-centered approach to care.

10. What are the benefits of working at WVU Medicine?

    WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and employee assistance program.