Registration Specialist - Potomac Valley Hospital

Role Overview

The Registration Specialist at WVU Medicine's Potomac Valley Hospital (PVH) plays a crucial role in the patient experience. This position involves managing patient registration and financial obligations by performing a variety of administrative and clerical duties. The Registration Specialist is responsible for accurately collecting patient information, verifying insurance, processing payments, and ensuring patients understand their financial responsibilities. This role requires a high level of attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

Day in the Life

On a typical day, a Registration Specialist at PVH might: * Greet patients and verify their demographic and insurance information. * Enter patient data into the hospital's registration and billing systems. * Scan insurance cards and photo IDs. * Explain insurance coverage, payment options, and hospital procedures to patients. * Obtain necessary signatures on consent forms and other required paperwork. * Collect co-payments, deductibles, and other patient payments. * Balance the cash drawer and reconcile daily receipts. * Schedule and reschedule patient appointments. * Conduct medical necessity checks and complete Advanced Beneficiary Notices (ABNs). * Communicate with insurance companies to obtain pre-certifications and authorizations. * Answer patient questions and address their concerns.

Why Keyser, West Virginia?

Keyser, West Virginia, offers a charming small-town atmosphere with easy access to outdoor recreational activities. Located in the Potomac Highlands region, Keyser is surrounded by beautiful mountains and forests, making it an ideal location for those who enjoy hiking, fishing, and other outdoor pursuits. The town has a close-knit community with a low cost of living, providing a comfortable and affordable lifestyle. Keyser is also within a reasonable driving distance to larger cities like Cumberland, Maryland, and Morgantown, West Virginia, offering access to additional amenities and cultural attractions.

Career Path

WVU Medicine is committed to the growth and development of its employees. A Registration Specialist can advance their career through various paths: * **Senior Registration Specialist:** With experience and demonstrated proficiency, a Registration Specialist can move into a senior role, taking on more complex tasks and providing guidance to junior staff. * **Patient Access Supervisor:** This role involves overseeing the registration team, ensuring efficient operations, and providing training and support to staff. * **Revenue Cycle Analyst:** This position focuses on analyzing billing and payment processes to identify areas for improvement and ensure accurate revenue collection. * **Healthcare Administration:** With additional education and experience, a Registration Specialist can pursue a career in healthcare administration, managing various aspects of hospital operations. ## Salary and Benefits The estimated salary range for a Registration Specialist in Keyser, West Virginia, is $30,000 to $45,000 per year. WVU Medicine offers a comprehensive benefits package that includes: * **Health Insurance:** Medical, dental, and vision coverage. * **Paid Time Off:** Vacation, sick leave, and holidays. * **Retirement Plan:** 401(k) with employer match. * **Life Insurance:** Basic and supplemental life insurance options. * **Disability Insurance:** Short-term and long-term disability coverage. * **Employee Assistance Program (EAP):** Confidential counseling and support services. * **Tuition Reimbursement:** Financial assistance for continuing education. * **Employee Discounts:** Discounts on various products and services. * **Wellness Programs:** Programs to promote employee health and well-being.

WVU Medicine Culture

WVU Medicine is committed to providing high-quality patient care and fostering a supportive work environment. The organization values teamwork, respect, and continuous improvement. Employees are encouraged to share their ideas and contribute to the success of the organization. WVU Medicine is also dedicated to promoting diversity and inclusion, creating a workplace where everyone feels valued and respected.

How to Apply

To apply for the Registration Specialist position at Potomac Valley Hospital, please click the "Apply" button at the top of this page and complete the online application. Be sure to include your resume and cover letter, highlighting your relevant experience and qualifications.

Frequently Asked Questions (FAQ)

**1. What are the minimum education requirements for this position?** The minimum education requirement is a high school diploma or equivalent. **2. Is previous experience required for this role?** While previous experience in patient registration or a related field is preferred, it is not always required. WVU Medicine provides on-the-job training for new hires. **3. What skills are important for success in this role?** Key skills include excellent communication, attention to detail, data entry proficiency, and the ability to work in a fast-paced environment. **4. What are the working hours for this position?** The working hours may vary depending on the needs of the department. Registration Specialists may be required to work day, evening, or weekend shifts. **5. What opportunities are there for career advancement?** WVU Medicine offers various career paths for Registration Specialists, including senior roles, supervisory positions, and opportunities in revenue cycle management and healthcare administration. **6. What is the dress code for this position?** The dress code is professional attire, which may include scrubs or business casual clothing. **7. What kind of training is provided for new hires?** WVU Medicine provides comprehensive on-the-job training, including instruction on registration procedures, billing systems, and customer service skills. **8. What is the work environment like at Potomac Valley Hospital?** The work environment is fast-paced and high-volume. Registration Specialists interact with patients, medical staff, and support staff on a daily basis. **9. How does WVU Medicine support employee well-being?** WVU Medicine offers a variety of wellness programs and resources, including an Employee Assistance Program (EAP), health screenings, and employee discounts. **10. What is the application process like?** The application process involves submitting an online application, including your resume and cover letter. Qualified candidates will be contacted for an interview.