Role Overview: Registration Specialist at WVU Medicine

Are you a detail-oriented professional with a passion for patient care and administrative excellence? WVU Medicine is seeking a dedicated Registration Specialist to join our Orthopedics Gold Clinic at Saint Francis Hospital (SFH). In this vital role, you'll be the first point of contact for our patients, ensuring a smooth and efficient registration process while providing exceptional customer service.

As a Registration Specialist, you will perform a variety of administrative and clerical duties to manage patient registration and financial obligations. Your responsibilities will include obtaining patient information, verifying insurance coverage, collecting payments, and ensuring compliance with hospital policies and procedures. You'll play a critical role in creating a positive patient experience and contributing to the overall success of our clinic.

A Day in the Life of a Registration Specialist

Here’s a glimpse into what a typical day might look like:

• Patient Interaction: Greet patients with a warm and welcoming attitude, providing assistance and answering questions.
• Information Gathering: Obtain and verify patient demographics, insurance information, and other necessary data for registration.
• System Updates: Accurately enter patient information into the registration and billing systems.
• Financial Transactions: Collect co-payments, deductibles, and other patient payments, issuing receipts and balancing the cash drawer.
• Insurance Verification: Verify insurance coverage and obtain pre-certification and authorizations as needed.
• Documentation: Prepare and present consent forms, privacy notices, and other necessary paperwork to patients.
• Appointment Scheduling: Schedule, reschedule, or cancel patient appointments in accordance with hospital workflows.
• Problem Solving: Address patient concerns and resolve any issues related to registration or billing.
• Team Collaboration: Work closely with medical staff and other support personnel to ensure seamless patient care.
• Compliance: Adhere to all hospital policies and procedures, including HIPAA regulations and patient confidentiality guidelines.

Why Morgantown, West Virginia?

Morgantown, West Virginia, is a vibrant and welcoming city with a rich history and a bright future. Home to West Virginia University, Morgantown offers a unique blend of small-town charm and big-city amenities.

Here are a few reasons why you'll love living and working in Morgantown:

• Affordable Living: Enjoy a lower cost of living compared to many other cities in the United States.
• Outdoor Recreation: Explore the scenic beauty of the Appalachian Mountains with hiking, biking, and other outdoor activities.
• Cultural Attractions: Discover a thriving arts and culture scene with museums, theaters, and live music venues.
• Educational Opportunities: Take advantage of the educational resources offered by West Virginia University.
• Friendly Community: Experience the warmth and hospitality of a close-knit community.
• Convenient Location: Morgantown is easily accessible to major cities like Pittsburgh, PA and Washington, D.C.

Career Path for a Registration Specialist

The Registration Specialist role can be a stepping stone to various career paths within WVU Medicine. With experience and further training, you could advance to positions such as:

• Senior Registration Specialist: Oversee the work of other registration staff and provide training and guidance.
• Patient Access Supervisor: Manage the day-to-day operations of the patient access department.
• Medical Biller/Coder: Process medical claims and ensure accurate coding for reimbursement.
• Revenue Cycle Analyst: Analyze revenue cycle data to identify trends and improve efficiency.
• Healthcare Administrator: Manage and coordinate healthcare services within a department or organization.

Salary and Benefits

The salary range for a Registration Specialist at WVU Medicine is typically between $30,000 and $45,000 per year, depending on experience and qualifications. WVU Medicine offers a comprehensive benefits package to its employees, including:

• Comprehensive health insurance (medical, dental, vision)
• Prescription drug coverage
• Health savings account (HSA) or flexible spending account (FSA)
• Paid time off (PTO) for vacation, sick leave, and holidays
• Employee assistance program (EAP)
• Life insurance
• Disability insurance (short-term and long-term)
• Retirement plan with employer matching contributions
• Tuition reimbursement or assistance for continuing education
• Professional development opportunities
• Employee discount programs
• Wellness programs

WVU Medicine Culture

WVU Medicine is committed to providing the highest quality healthcare services to the communities we serve. We foster a culture of teamwork, respect, and continuous improvement. Our employees are our most valuable asset, and we are dedicated to creating a supportive and rewarding work environment.

At WVU Medicine, you'll have the opportunity to:

• Make a difference in the lives of others.
• Work with a team of dedicated professionals.
• Grow your skills and advance your career.
• Be part of a leading healthcare organization.

How to Apply

If you are a motivated and compassionate individual with a passion for patient care, we encourage you to apply for the Registration Specialist position at WVU Medicine. To apply, please click the "Apply" button located at the top of this page and complete the application in full.

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a high school diploma or equivalent, a state criminal background check, and a federal background check (if applicable).

2. What are the key responsibilities of a Registration Specialist?

   Key responsibilities include obtaining patient information, verifying insurance coverage, collecting payments, and scheduling appointments.

3. What skills are important for success in this role?

   Important skills include strong communication, customer service, attention to detail, and computer proficiency.

4. What is the salary range for this position?

   The salary range is typically between $30,000 and $45,000 per year, depending on experience and qualifications.

5. What benefits does WVU Medicine offer?

   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, and retirement plans.

6. What is the work environment like?

   The work environment is typically fast-paced and high-volume, with frequent interactions with patients and staff.

7. Is there room for advancement in this role?

   Yes, there are opportunities for advancement to positions such as Senior Registration Specialist, Patient Access Supervisor, and Medical Biller/Coder.

8. What is the culture like at WVU Medicine?

   WVU Medicine fosters a culture of teamwork, respect, and continuous improvement.

9. How do I apply for this position?

   To apply, please click the "Apply" button located at the top of this page and complete the application in full.

10. What is HIPAA and why is it important?

    HIPAA stands for the Health Insurance Portability and Accountability Act. It's crucial because it protects patients' sensitive health information, ensuring confidentiality and privacy in healthcare settings. Compliance with HIPAA is essential to maintain patient trust and avoid legal repercussions.