Registration Specialist at WVU Medicine: Join Our Team in Thomas, West Virginia

Role Overview

As a Registration Specialist at WVU Medicine's Primary Care Chestnut location in Thomas, West Virginia, you will be the first point of contact for patients, ensuring a smooth and efficient registration process. Your role is crucial in managing patient information, handling financial transactions, and providing excellent customer service. This position requires a detail-oriented individual with strong communication skills and the ability to thrive in a fast-paced environment. You will work closely with patients, medical staff, and other support staff to facilitate seamless patient care.

A Day in the Life

Here’s what a typical day might look like for a Registration Specialist:

• Morning: Arrive at the clinic and prepare the registration area. Review the day's appointment schedule and any special instructions for patients. Greet incoming patients with a warm and welcoming attitude.
• Patient Registration: Obtain and verify patient demographic and insurance information. Enter data accurately into the registration system. Scan insurance cards and photo IDs. Explain hospital procedures and payment options to patients.
• Financial Transactions: Collect co-payments, deductibles, and other patient payments. Issue receipts and balance the cash drawer. Handle inquiries regarding billing and payment issues.
• Administrative Tasks: Prepare consent forms and other necessary paperwork. Obtain patient signatures and ensure all documents are properly filed. Schedule and reschedule appointments as needed.
• Afternoon: Continue registering patients and handling financial transactions. Assist with managed care responsibilities, such as obtaining pre-certifications and authorizations. Perform medical necessity checks and complete Advanced Beneficiary Notices (ABNs).
• Closing: Balance the cash drawer and prepare daily deposit. Ensure the registration area is clean and organized. Communicate any important information or issues to the next shift.

Why Thomas, West Virginia?

Thomas, West Virginia, is a charming town nestled in the Allegheny Mountains, offering a unique blend of natural beauty and small-town charm. Working in Thomas provides a close-knit community environment where you can build meaningful relationships with your colleagues and patients. The town is known for its outdoor recreational opportunities, including hiking, skiing, and fishing, making it an ideal location for those who enjoy an active lifestyle. Additionally, Thomas is within a reasonable driving distance to larger cities like Morgantown, providing access to a wider range of amenities and cultural attractions.

Career Path

WVU Medicine is committed to providing opportunities for career advancement. As a Registration Specialist, you can grow your career in several directions:

• Senior Registration Specialist: With experience and demonstrated proficiency, you can advance to a senior role, taking on additional responsibilities such as training new staff and overseeing daily operations.
• Patient Access Supervisor: You can move into a supervisory role, managing a team of registration specialists and ensuring efficient patient access processes.
• Medical Billing Specialist: Develop expertise in medical billing and coding, and transition to a role focused on processing and submitting insurance claims.
• Healthcare Administration: With further education and experience, you can pursue a career in healthcare administration, managing various aspects of clinic or hospital operations.

Salary and Benefits

The estimated salary range for a Registration Specialist in Thomas, West Virginia, is $30,000 to $45,000 per year. WVU Medicine offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) for vacation, sick leave, and holidays
• Retirement plan with employer matching contributions
• Life insurance and disability coverage
• Employee assistance program (EAP)
• Tuition reimbursement or assistance for continuing education
• Professional development opportunities
• Wellness programs and resources
• Employee discounts on WVU Medicine services and products
• Flexible spending accounts (FSAs) for healthcare and dependent care expenses
• Employee recognition programs
• Career advancement opportunities within WVU Medicine
• Supportive and collaborative work environment
• Access to state-of-the-art medical facilities and technology
• Opportunities to participate in community outreach programs

WVU Medicine Culture

WVU Medicine is committed to providing high-quality patient care in a supportive and collaborative environment. Our employees are our greatest asset, and we strive to create a culture that values teamwork, respect, and continuous improvement. As a member of the WVU Medicine team, you will have the opportunity to make a difference in the lives of our patients and contribute to the overall success of our organization. We are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and respected.

How to Apply

To apply for the Registration Specialist position at WVU Medicine's Primary Care Chestnut location in Thomas, West Virginia, please click the “Apply” button at the top of this page. Complete the application in full and be sure to attach your resume and cover letter. We look forward to reviewing your application and learning more about your qualifications.

Frequently Asked Questions (FAQ)

1. What are the minimum qualifications for this position?

   The minimum qualifications include a high school diploma or equivalent, a state criminal background check, and a federal background check (if applicable).

2. What skills are important for a Registration Specialist?

   Important skills include proficiency in data entry, knowledge of medical terminology, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

3. What are the physical requirements of the job?

   The physical requirements include frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping. Visual acuity must be within normal range. Manual dexterity is required to operate keyboards and other business equipment.

4. What is the work environment like?

   The work environment is a high-volume, fast-paced setting with frequent interactions with patients, medical staff, and support staff. There is potential exposure to communicable diseases.

5. What opportunities for career advancement are available?

   Career advancement opportunities include Senior Registration Specialist, Patient Access Supervisor, Medical Billing Specialist, and Healthcare Administration.

6. What benefits does WVU Medicine offer?

   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, and tuition reimbursement.

7. Is prior experience required for this position?

   Prior experience in a healthcare setting is preferred but not required. Training will be provided to the right candidate.

8. How can I prepare for the interview?

   Prepare by reviewing your resume, researching WVU Medicine, and practicing common interview questions. Be prepared to discuss your skills, experience, and interest in the position.

9. What is the dress code for this position?

   The dress code is professional and appropriate for a healthcare setting. Specific guidelines will be provided during the onboarding process.

10. Who should I contact if I have questions about the application process?

    You can contact the WVU Medicine Human Resources department for assistance with the application process.