Role Overview

The Registration Specialist at WVU Medicine's Center for Skin and Melanoma plays a vital role in ensuring a smooth and efficient patient experience. Located at Wheeling Hospital (WHH), this position focuses on managing patient registration, verifying insurance, collecting payments, and providing excellent customer service. The Registration Specialist is often the first point of contact for patients, making a positive first impression and setting the tone for their visit. This role requires a blend of administrative skills, attention to detail, and the ability to communicate effectively with patients and their families.

A Day in the Life

A typical day for a Registration Specialist involves a variety of tasks, including: * Greeting patients and collecting necessary demographic and insurance information. * Entering patient data accurately into the registration and billing systems. * Verifying insurance coverage and obtaining pre-authorization when required. * Explaining hospital procedures, payment policies, and insurance benefits to patients. * Collecting co-payments, deductibles, and other patient payments. * Balancing the cash drawer and reconciling daily transactions. * Scheduling and rescheduling patient appointments. * Preparing and maintaining patient charts and records. * Addressing patient inquiries and resolving issues promptly. * Ensuring compliance with HIPAA regulations and patient privacy policies. The Registration Specialist collaborates closely with nurses, physicians, and other healthcare professionals to ensure a seamless patient experience. They must be able to prioritize tasks, manage their time effectively, and work well under pressure in a fast-paced environment.

Why Wheeling, West Virginia?

Wheeling, West Virginia, offers a unique blend of small-town charm and big-city amenities. Nestled in the scenic Ohio River Valley, Wheeling boasts a rich history, a vibrant arts and culture scene, and a strong sense of community. The cost of living in Wheeling is significantly lower than the national average, making it an affordable place to live and work. Outdoor enthusiasts will appreciate the abundance of recreational opportunities, including hiking, biking, fishing, and boating. Wheeling is also conveniently located near major cities like Pittsburgh and Columbus, providing easy access to additional entertainment, dining, and shopping options.

Career Path

The Registration Specialist position can serve as a stepping stone to a variety of career paths within WVU Medicine. With experience and additional training, Registration Specialists can advance to roles such as: * Senior Registration Specialist * Patient Access Supervisor * Billing and Coding Specialist * Medical Office Manager * Healthcare Administrator WVU Medicine is committed to providing employees with opportunities for professional growth and development. The organization offers a variety of training programs, mentorship opportunities, and tuition reimbursement options to help employees achieve their career goals.

Salary & Benefits

The salary for a Registration Specialist at WVU Medicine is competitive and commensurate with experience. The estimated salary range for this position in Wheeling, West Virginia, is $30,000 to $45,000 per year. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package that includes: * Health insurance (medical, dental, vision) * Paid time off (PTO) and holidays * Retirement plan with employer matching * Life insurance and disability coverage * Employee assistance program (EAP) * Tuition reimbursement * Employee wellness programs * Employee discounts

WVU Medicine Culture

WVU Medicine is a leading healthcare provider in West Virginia, committed to providing high-quality, patient-centered care. The organization fosters a culture of teamwork, respect, and continuous improvement. WVU Medicine values its employees and provides a supportive and collaborative work environment where everyone can thrive. The organization is also dedicated to diversity and inclusion, creating a welcoming and equitable workplace for all.

How to Apply

To apply for the Registration Specialist position at WVU Medicine, please click the "Apply" button located at the top of this page. You will be directed to the online application portal where you can submit your resume and cover letter. Please be sure to complete the application in full and highlight your relevant skills and experience.

Frequently Asked Questions (FAQ)

1. **What are the minimum qualifications for this position?** * The minimum qualifications include a high school diploma or equivalent and a satisfactory background check. 2. **What skills are essential for success in this role?** * Essential skills include excellent communication, customer service, data entry, and problem-solving abilities. 3. **What is the work environment like?** * The work environment is fast-paced and requires frequent interaction with patients, medical staff, and support staff. 4. **What opportunities are there for career advancement?** * Opportunities for advancement include roles such as Senior Registration Specialist, Patient Access Supervisor, and Medical Office Manager. 5. **What benefits does WVU Medicine offer?** * WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and tuition reimbursement. 6. **Is prior experience in a healthcare setting required?** * Prior experience in a healthcare setting is a plus but not required. 7. **What is the dress code for this position?** * The dress code is business casual. 8. **Will I receive training for this role?** * Yes, WVU Medicine provides comprehensive training for all new employees. 9. **What is the schedule for this position?** * The schedule may vary, but typically includes daytime hours, Monday through Friday. 10. **Who can I contact if I have questions about the application process?** * You can contact the WVU Medicine Human Resources department for assistance with the application process.

Additional Information

WVU Medicine is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We encourage individuals from all backgrounds to apply for this position. The Center for Skin and Melanoma at WVU Medicine is a leading provider of comprehensive skin care services. Our team of experienced dermatologists and skin cancer specialists is dedicated to providing the highest quality care to our patients. We offer a full range of services, including skin cancer screenings, diagnosis, and treatment. We are committed to advancing the field of dermatology through research and education. We are proud to be a part of the WVU Medicine family and to serve the community of Wheeling, West Virginia. We look forward to receiving your application!