Role Overview

The Scheduler/Registration position at WVU Medicine's Garrett Regional Medical Center (GRMC) in Oakland, Maryland, is a vital role within the Hometown Family Medicine clinic. This position is responsible for performing a variety of administrative and clerical duties to manage patient registration and scheduling, ensuring efficient and accurate processing of patient information and appointments. The Scheduler/Registration team member serves as a key point of contact for patients, providing excellent customer service and support while adhering to WVU Medicine's policies and procedures.

Day in the Life

A typical day for a Scheduler/Registration team member involves a diverse set of tasks aimed at facilitating smooth patient flow and accurate data management. The day begins with preparing the registration area and ensuring all necessary forms and equipment are readily available. Throughout the day, the Scheduler/Registration personnel will interact with patients, collecting demographic, billing, and insurance information, entering it into the registration/billing systems, and scanning necessary documents. They also handle the preparation and presentation of consent forms and other paperwork, obtaining necessary signatures. Scheduling appointments for multiple providers is a significant part of the role, involving both incoming and outgoing appointments. Additionally, the Scheduler/Registration personnel will call insurance companies to obtain pre-certification for procedures and testing, collect patient payments, and follow up on accounts as directed. Excellent communication, attention to detail, and the ability to multitask are essential for success in this position.

Why Oakland, Maryland?

Oakland, Maryland, offers a unique blend of small-town charm and access to outdoor recreational opportunities. Located in the heart of the Allegheny Mountains, Oakland provides a picturesque setting with stunning natural beauty. The town is known for its friendly community, historic downtown area, and proximity to Deep Creek Lake, a popular destination for boating, fishing, and other water activities. Living in Oakland provides a relaxed lifestyle with a lower cost of living compared to larger metropolitan areas. WVU Medicine's Garrett Regional Medical Center is a vital part of the community, offering comprehensive healthcare services and contributing to the well-being of the residents. For those seeking a peaceful and fulfilling life surrounded by nature, Oakland, Maryland, is an ideal place to call home.

Career Path

The Scheduler/Registration position at WVU Medicine offers opportunities for career advancement within the organization. With experience and demonstrated proficiency, team members may progress to more senior roles within the registration or scheduling departments. Potential career paths include Lead Scheduler, Patient Access Supervisor, or roles in billing and revenue cycle management. WVU Medicine is committed to employee development and provides training and resources to help team members enhance their skills and advance their careers. Additionally, the experience gained in this role provides a solid foundation for pursuing further education and certifications in healthcare administration or related fields.

Salary & Benefits

The salary range for the Scheduler/Registration position at WVU Medicine's Garrett Regional Medical Center in Oakland, Maryland, typically falls between $30,000 and $45,000 per year, depending on experience and qualifications. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including health insurance (medical, dental, and vision), paid time off (PTO) for vacation, sick leave, and holidays, a retirement savings plan with employer matching contributions, life insurance, disability insurance, flexible spending accounts, and an employee assistance program. WVU Medicine also provides tuition reimbursement for continuing education, wellness programs, employee discounts, and opportunities for professional development and advancement.

WVU Medicine Culture

WVU Medicine is committed to creating a supportive and collaborative work environment where team members are valued and respected. The organization fosters a culture of teamwork, communication, and continuous improvement. WVU Medicine emphasizes patient-centered care and strives to provide the highest quality healthcare services to the communities it serves. The organization also prioritizes employee well-being and offers resources and programs to support their physical, emotional, and financial health. WVU Medicine is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

How to Apply

To apply for the Scheduler/Registration position at WVU Medicine's Garrett Regional Medical Center, interested candidates should visit the WVU Medicine Careers website and search for the job opening. The application process involves completing an online application, including providing personal information, education and work history, and answering any required questions. Candidates may also be asked to submit a resume and cover letter. The hiring team will review applications and contact qualified candidates for interviews. The interview process may involve phone screenings, in-person interviews, and skills assessments. WVU Medicine is committed to providing a fair and transparent hiring process for all applicants.

FAQ

1. What are the minimum qualifications for the Scheduler/Registration position?

   The minimum qualifications include a high school diploma or equivalent and successful completion of a state criminal background check and Federal (if applicable) as required for regulated areas.

2. What are the key responsibilities of a Scheduler/Registration team member?

   Key responsibilities include obtaining patient information, entering data into registration systems, scheduling appointments, verifying insurance, collecting payments, and providing excellent customer service.

3. What skills are essential for success in this role?

   Essential skills include communication, customer service, attention to detail, multitasking, computer proficiency, and knowledge of medical terminology and insurance procedures.

4. What is the work environment like?

   The work environment is a high-volume, fast-paced environment with frequent interactions with patients, medical staff, and support staff. There is also potential exposure to communicable diseases.

5. What opportunities are there for career advancement?

   Opportunities for career advancement include Lead Scheduler, Patient Access Supervisor, and roles in billing and revenue cycle management. WVU Medicine also supports employee development through training and education.

6. What benefits does WVU Medicine offer?

   WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, life insurance, disability insurance, flexible spending accounts, and more.

7. How does WVU Medicine support employee well-being?

   WVU Medicine provides wellness programs, an employee assistance program, and resources to support employee physical, emotional, and financial health.

8. What is the application process like?

   The application process involves completing an online application, submitting a resume and cover letter, and participating in interviews and skills assessments.

9. Is WVU Medicine an equal opportunity employer?

   Yes, WVU Medicine is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

10. Where is Garrett Regional Medical Center located?

    Garrett Regional Medical Center is located in Oakland, Maryland, in the heart of the Allegheny Mountains.