Support Associate at WVU Medicine: Join Our Patient Care Team

Role Overview

As a Support Associate at WVU Medicine's Ruby Memorial Hospital, you will play a vital role in providing support to the patient care team and attending to the specific needs of patients. Your primary responsibilities will involve safely transporting patients to and from various testing areas and departments within the hospital and across the WVUH campus. You will also be responsible for transporting essential items throughout the facility, ensuring timely delivery and efficient operations. This position requires a compassionate and patient-focused individual who can effectively communicate with patients, monitor their condition during transport, and respond appropriately in emergency situations. You will work closely with nurses and other healthcare professionals to ensure patient safety and comfort.

A Day in the Life of a Support Associate

Your day will typically begin with a review of the patient transport schedule and any specific instructions or precautions for individual patients. You will then proceed to various departments, greeting patients courteously and assisting them in preparing for transport. During transport, you will continuously monitor the patient's condition, ensuring the integrity of any monitoring devices and responding to any changes or concerns. You will also be responsible for disinfecting wheelchairs and stretchers after each use to maintain a clean and safe environment. In addition to patient transport, you may be asked to transport specimens, medications, or other essential items to different departments within the hospital. Communication is a key aspect of this role. You will need to effectively communicate with nurses, physicians, and other healthcare professionals to ensure seamless patient care and coordination.

Why Morgantown, West Virginia?

Morgantown, West Virginia, is a vibrant and welcoming city nestled in the scenic Appalachian Mountains. Home to West Virginia University, Morgantown offers a unique blend of small-town charm and big-city amenities. The city boasts a thriving arts and culture scene, with numerous galleries, theaters, and music venues. Morgantown also offers a wide range of outdoor activities, including hiking, biking, fishing, and kayaking. The city is surrounded by beautiful state parks and forests, providing ample opportunities for recreation and relaxation. With a low cost of living, affordable housing, and excellent schools, Morgantown is a great place to live and raise a family. The city also has a strong sense of community, with numerous festivals, events, and volunteer opportunities.

Career Path for Support Associates at WVU Medicine

WVU Medicine is committed to providing opportunities for career growth and advancement. As a Support Associate, you can advance your career through various pathways, including: * **Senior Support Associate:** With experience and proven performance, you can advance to a senior role, taking on additional responsibilities such as training new employees and assisting with departmental operations. * **Patient Care Technician:** With additional training and certification, you can become a Patient Care Technician, providing more direct patient care under the supervision of a registered nurse. * **Certified Nursing Assistant (CNA):** By completing a CNA program, you can become a certified nursing assistant and provide basic nursing care to patients. * **Other Healthcare Roles:** WVU Medicine offers a wide range of career opportunities in various healthcare fields. With additional education and training, you can pursue a career as a medical assistant, phlebotomist, or other healthcare professional. WVU Medicine also offers tuition reimbursement and other educational resources to support your professional development. ## Salary and Benefits The typical salary range for a Support Associate at WVU Medicine in Morgantown, West Virginia, is $27,000 to $35,000 per year. This range is an estimate and can vary based on experience, qualifications, and other factors. WVU Medicine offers a comprehensive benefits package that includes: * Comprehensive health insurance (medical, dental, vision) * Paid time off (PTO) including vacation, sick, and holidays * Retirement plan with employer matching contributions * Life insurance * Disability insurance * Employee assistance program (EAP) * Tuition reimbursement for continuing education * Wellness programs and resources * On-site parking or transportation assistance * Employee discounts at various retailers and services ## WVU Medicine Culture WVU Medicine is committed to creating a culture of excellence, respect, and teamwork. We value our employees and provide a supportive and collaborative work environment. We are also committed to providing high-quality patient care. We strive to create a healing environment where patients feel safe, comfortable, and respected. ## How to Apply To apply for the Support Associate position at WVU Medicine, please click the "Apply" button located at the top of this page. You will be directed to our online application system, where you can submit your resume and cover letter. ## Frequently Asked Questions (FAQ) **Q1: What are the minimum qualifications for this position?** *A: The minimum qualifications include obtaining certification in HeartSaver First Aid within 30 days of hire, and a West Virginia state criminal background check (and Federal background check, if applicable).* **Q2: Is a high school diploma required?** *A: A high school diploma or equivalent is preferred, but not always required.* **Q3: What are the physical requirements for this position?** *A: The position requires strength and stamina for lifting, moving, stooping, reaching, standing, and walking for long periods. The National Institute for Occupational Safety and Health recommends minimizing the need for employees to manually lift patients, and limit safe patient handling to 35 pounds. All transfers, lifts, and re-positioning will be completed utilizing the lift equipment and/or other patient handling aids as indicated by the patient’s profile and appropriate algorithms.* **Q4: What type of training will I receive?** *A: You will receive comprehensive training on patient transport procedures, safety protocols, and the use of patient transport equipment. You will also receive training on infection control procedures and HIPAA regulations.* **Q5: What is the dress code?** *A: The dress code is professional and appropriate for a healthcare environment. You will be provided with scrubs or other appropriate attire.* **Q6: What is the work schedule?** *A: The work schedule may vary depending on the needs of the department. You may be required to work evenings, weekends, or holidays.* **Q7: Are there opportunities for advancement?** *A: Yes, WVU Medicine is committed to providing opportunities for career growth and advancement. You can advance your career through various pathways, including senior support associate, patient care technician, or certified nursing assistant.* **Q8: What is the company culture like?** *A: WVU Medicine is committed to creating a culture of excellence, respect, and teamwork. We value our employees and provide a supportive and collaborative work environment.* **Q9: What is the interview process?** *A: The interview process typically involves an initial phone screening, followed by an in-person interview with the hiring manager and other members of the team.* **Q10: How soon can I start?** *A: The start date will depend on the needs of the department and the completion of all required pre-employment screenings and paperwork.*