Team Lead - UHAE Access Center Careers at WVU Medicine - Martinsburg, West Virginia | Apply Now!
WVU Medicine
Team Lead - UHAE Access Center Careers at WVU Medicine - Martinsburg, West Virginia | Apply Now!
Job Description
Team Lead - UHAE Access Center at WVU Medicine
Role Overview
The Team Lead for the UHAE Access Center at WVU Medicine's Berkeley Medical Center (BMC) is a crucial role responsible for ensuring the smooth operation of the scheduling call center. This position serves as the primary point of contact for scheduling, messaging, and operational inquiries from the call center staff. The Team Lead acts as a vital link between the call center team and the supervisory and managerial staff, facilitating effective communication and issue resolution. In addition to leadership responsibilities, the Team Lead also performs the duties of a Centralized Scheduler, contributing directly to patient scheduling and customer service.
Day in the Life
A typical day for the Team Lead involves a combination of supervisory and scheduling tasks. The day begins with addressing any urgent issues or questions from the call center staff, providing guidance and support to ensure efficient operation. The Team Lead monitors call volumes and scheduling queues, adjusting staffing levels as needed to meet patient demand. They also handle escalated patient inquiries and complaints, working to find resolutions that satisfy both the patient and the organization. A significant portion of the day is spent performing scheduling duties, including booking appointments, verifying patient information, and coordinating with clinical staff. The Team Lead also dedicates time to training and mentoring new employees, ensuring they are proficient in scheduling protocols and customer service techniques. Throughout the day, the Team Lead collaborates with the Supervisor and Manager to implement process improvements and address any operational challenges.
Why Martinsburg, West Virginia?
Martinsburg, West Virginia, offers a unique blend of small-town charm and access to big-city amenities. Located in the Eastern Panhandle of West Virginia, Martinsburg boasts a rich history, affordable cost of living, and a strong sense of community. The area is known for its scenic beauty, with rolling hills and lush forests providing ample opportunities for outdoor recreation. Martinsburg is also conveniently located near major metropolitan areas like Washington, D.C., and Baltimore, Maryland, offering residents access to a wide range of cultural and entertainment options. The city has a growing job market, particularly in the healthcare sector, with WVU Medicine serving as a major employer in the region. Martinsburg provides a high quality of life for individuals and families, with excellent schools, safe neighborhoods, and a variety of community events and activities.
Career Path
The Team Lead position offers a clear path for career advancement within WVU Medicine. With demonstrated leadership skills and a strong understanding of call center operations, the Team Lead can progress to supervisory or management roles within the access center or other departments. Opportunities may include Supervisor of Patient Access, Manager of Practice Operations, or roles in training and development. WVU Medicine is committed to employee growth and provides ongoing training and development programs to help employees advance their careers. The organization also encourages internal mobility, allowing employees to explore different career paths and expand their skill sets.
Salary & Benefits
The estimated salary range for the Team Lead - UHAE Access Center position in Martinsburg, West Virginia, is $38,000 to $55,000 per year. The actual salary may vary based on experience, qualifications, and performance. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including health insurance (medical, dental, vision), paid time off (PTO) for vacation, sick leave, and holidays, retirement plan options with employer matching, life insurance and disability coverage, employee assistance program (EAP), wellness programs, tuition reimbursement, employee discounts, and flexible spending accounts (FSA). The organization also provides opportunities for professional development and career advancement.
WVU Medicine Culture
WVU Medicine is committed to creating a culture of excellence, innovation, and teamwork. The organization values its employees and provides a supportive and collaborative work environment. WVU Medicine is dedicated to providing high-quality patient care and strives to improve the health and well-being of the communities it serves. The organization fosters a culture of continuous learning and encourages employees to develop their skills and advance their careers. WVU Medicine also promotes diversity and inclusion, creating a welcoming and respectful environment for all employees. The organization is committed to its mission of providing access to quality healthcare for all West Virginians and beyond.
How to Apply
To apply for the Team Lead - UHAE Access Center position at WVU Medicine, please visit the WVU Medicine careers website. Search for the job title or location to find the job posting. Click the "Apply" button and complete the online application. Be sure to include your resume, cover letter, and any other relevant documents. If you have any questions about the application process, please contact the WVU Medicine Human Resources department.
FAQ
- What are the minimum qualifications for the Team Lead position? The minimum qualifications include a high school diploma or equivalent and two (2) years of relevant experience.
- What are the key responsibilities of the Team Lead? The key responsibilities include serving as the initial point of contact for call center staff, acting as a liaison between staff and management, performing scheduling duties, and providing training and support to new employees.
- What skills are required for this position? Required skills include scheduling, call center operations, customer service, communication, problem-solving, training, and leadership.
- What is the salary range for the Team Lead position? The estimated salary range is $38,000 to $55,000 per year.
- What benefits does WVU Medicine offer? WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plan options, life insurance, and tuition reimbursement.
- What is the work environment like at WVU Medicine? WVU Medicine provides a supportive and collaborative work environment with opportunities for professional development and career advancement.
- Where is Berkeley Medical Center located? Berkeley Medical Center is located in Martinsburg, West Virginia.
- What is the career path for the Team Lead position? The Team Lead can progress to supervisory or management roles within the access center or other departments.
- How do I apply for this position? To apply, visit the WVU Medicine careers website and complete the online application.
- What is the culture like at WVU Medicine? WVU Medicine is committed to creating a culture of excellence, innovation, and teamwork, with a focus on providing high-quality patient care.
Locations
- Martinsburg, West Virginia, United States
Salary
41,800 - 60,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Schedulingintermediate
- Call Center Operationsintermediate
- Customer Serviceintermediate
- Communicationintermediate
- Problem Solvingintermediate
- Trainingintermediate
- Leadershipintermediate
- Interpersonal Skillsintermediate
- Time Managementintermediate
- Prioritizationintermediate
- Data Entryintermediate
- Computer Proficiencyintermediate
- Epic Systemsintermediate
- Medical Terminologyintermediate
- Patient Careintermediate
- Conflict Resolutionintermediate
- Teamworkintermediate
- Adaptabilityintermediate
- Decision-Makingintermediate
- Organizational Skillsintermediate
- Telephone Etiquetteintermediate
- Multitaskingintermediate
Required Qualifications
- High school diploma or equivalent required. (experience)
- Two (2) years relevant experience in scheduling or a related field. (experience)
- In-depth knowledge of Call Center operations, scheduling, messaging, and EPIC functions. (experience)
- Must exceed expectations of a Registration Specialist. (experience)
- Ability to prioritize tasks based on patient needs. (experience)
- Strong understanding of scheduling guidelines and medical appropriateness. (experience)
- Proficiency in using computer systems and software. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to resolve issues and escalate when necessary. (experience)
- Knowledge of patient care environment and related protocols. (experience)
Responsibilities
- Serve as the initial point of contact for scheduling, messaging, and operational questions from the Scheduling Call Center staff.
- Act as a liaison between the Scheduling Call Center staff and the Supervisor, Patient Access and Manager, Practice Operations.
- Ensure appropriate communication of issues and protocol changes.
- Perform the duties and functions of a Centralized Scheduler.
- Schedule outpatients in accordance with scheduling guidelines, with the ability to prioritize according to patient needs.
- Answer phones from patients/customers professionally and responding to patient/customer inquiries and complaints.
- Schedule patients/customers based on scheduling guidelines and medical appropriateness.
- Research required information using accessible resources.
- Route inbound calls to appropriate resources.
- Obtain and collect all necessary information from the patient/customer to schedule appointments.
- Manage communication and coordination between the patient/customer and the providers/clinics.
- Receive and respond to patient and staff needs and complaints appropriately, involving department supervisors and patient representative as needed.
- Participate in ongoing educational activities to develop, maintain, and enhance professional expertise.
- If unable to resolve an issue, confer with the Supervisor, Call Center and Manager, Patient Access.
- Work closely with Clinic Management to ensure adequate communication between the Scheduling Call Center and the Clinic.
- Answer questions regarding their Pod.
- Oversee training for new employees for their pods.
- Adhere to established Performance Expectations for WVU Medicine Employees in the areas of People, Service, Performance Improvement, and Shared Values & Culture.
- Maintain a positive and supportive work environment within the team.
Benefits
- general: Comprehensive health insurance (medical, dental, vision).
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement plan options with employer matching.
- general: Life insurance and disability coverage.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Wellness programs to promote employee health and well-being.
- general: Tuition reimbursement for continuing education and professional development.
- general: Opportunities for career advancement within WVU Medicine.
- general: Employee discounts on various products and services.
- general: Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- general: Competitive salary and compensation package.
- general: Supportive and collaborative work environment.
- general: Access to state-of-the-art facilities and technology.
- general: Professional development opportunities to enhance skills and knowledge.
- general: Recognition programs to acknowledge and reward employee contributions.
Tags & Categories
Answer 10 quick questions to check your fit for Team Lead - UHAE Access Center Careers at WVU Medicine - Martinsburg, West Virginia | Apply Now! @ WVU Medicine.
Related Books and Jobs
Team Lead - UHAE Access Center Careers at WVU Medicine - Martinsburg, West Virginia | Apply Now!
WVU Medicine
Team Lead - UHAE Access Center Careers at WVU Medicine - Martinsburg, West Virginia | Apply Now!
Job Description
Team Lead - UHAE Access Center at WVU Medicine
Role Overview
The Team Lead for the UHAE Access Center at WVU Medicine's Berkeley Medical Center (BMC) is a crucial role responsible for ensuring the smooth operation of the scheduling call center. This position serves as the primary point of contact for scheduling, messaging, and operational inquiries from the call center staff. The Team Lead acts as a vital link between the call center team and the supervisory and managerial staff, facilitating effective communication and issue resolution. In addition to leadership responsibilities, the Team Lead also performs the duties of a Centralized Scheduler, contributing directly to patient scheduling and customer service.
Day in the Life
A typical day for the Team Lead involves a combination of supervisory and scheduling tasks. The day begins with addressing any urgent issues or questions from the call center staff, providing guidance and support to ensure efficient operation. The Team Lead monitors call volumes and scheduling queues, adjusting staffing levels as needed to meet patient demand. They also handle escalated patient inquiries and complaints, working to find resolutions that satisfy both the patient and the organization. A significant portion of the day is spent performing scheduling duties, including booking appointments, verifying patient information, and coordinating with clinical staff. The Team Lead also dedicates time to training and mentoring new employees, ensuring they are proficient in scheduling protocols and customer service techniques. Throughout the day, the Team Lead collaborates with the Supervisor and Manager to implement process improvements and address any operational challenges.
Why Martinsburg, West Virginia?
Martinsburg, West Virginia, offers a unique blend of small-town charm and access to big-city amenities. Located in the Eastern Panhandle of West Virginia, Martinsburg boasts a rich history, affordable cost of living, and a strong sense of community. The area is known for its scenic beauty, with rolling hills and lush forests providing ample opportunities for outdoor recreation. Martinsburg is also conveniently located near major metropolitan areas like Washington, D.C., and Baltimore, Maryland, offering residents access to a wide range of cultural and entertainment options. The city has a growing job market, particularly in the healthcare sector, with WVU Medicine serving as a major employer in the region. Martinsburg provides a high quality of life for individuals and families, with excellent schools, safe neighborhoods, and a variety of community events and activities.
Career Path
The Team Lead position offers a clear path for career advancement within WVU Medicine. With demonstrated leadership skills and a strong understanding of call center operations, the Team Lead can progress to supervisory or management roles within the access center or other departments. Opportunities may include Supervisor of Patient Access, Manager of Practice Operations, or roles in training and development. WVU Medicine is committed to employee growth and provides ongoing training and development programs to help employees advance their careers. The organization also encourages internal mobility, allowing employees to explore different career paths and expand their skill sets.
Salary & Benefits
The estimated salary range for the Team Lead - UHAE Access Center position in Martinsburg, West Virginia, is $38,000 to $55,000 per year. The actual salary may vary based on experience, qualifications, and performance. In addition to a competitive salary, WVU Medicine offers a comprehensive benefits package, including health insurance (medical, dental, vision), paid time off (PTO) for vacation, sick leave, and holidays, retirement plan options with employer matching, life insurance and disability coverage, employee assistance program (EAP), wellness programs, tuition reimbursement, employee discounts, and flexible spending accounts (FSA). The organization also provides opportunities for professional development and career advancement.
WVU Medicine Culture
WVU Medicine is committed to creating a culture of excellence, innovation, and teamwork. The organization values its employees and provides a supportive and collaborative work environment. WVU Medicine is dedicated to providing high-quality patient care and strives to improve the health and well-being of the communities it serves. The organization fosters a culture of continuous learning and encourages employees to develop their skills and advance their careers. WVU Medicine also promotes diversity and inclusion, creating a welcoming and respectful environment for all employees. The organization is committed to its mission of providing access to quality healthcare for all West Virginians and beyond.
How to Apply
To apply for the Team Lead - UHAE Access Center position at WVU Medicine, please visit the WVU Medicine careers website. Search for the job title or location to find the job posting. Click the "Apply" button and complete the online application. Be sure to include your resume, cover letter, and any other relevant documents. If you have any questions about the application process, please contact the WVU Medicine Human Resources department.
FAQ
- What are the minimum qualifications for the Team Lead position? The minimum qualifications include a high school diploma or equivalent and two (2) years of relevant experience.
- What are the key responsibilities of the Team Lead? The key responsibilities include serving as the initial point of contact for call center staff, acting as a liaison between staff and management, performing scheduling duties, and providing training and support to new employees.
- What skills are required for this position? Required skills include scheduling, call center operations, customer service, communication, problem-solving, training, and leadership.
- What is the salary range for the Team Lead position? The estimated salary range is $38,000 to $55,000 per year.
- What benefits does WVU Medicine offer? WVU Medicine offers a comprehensive benefits package, including health insurance, paid time off, retirement plan options, life insurance, and tuition reimbursement.
- What is the work environment like at WVU Medicine? WVU Medicine provides a supportive and collaborative work environment with opportunities for professional development and career advancement.
- Where is Berkeley Medical Center located? Berkeley Medical Center is located in Martinsburg, West Virginia.
- What is the career path for the Team Lead position? The Team Lead can progress to supervisory or management roles within the access center or other departments.
- How do I apply for this position? To apply, visit the WVU Medicine careers website and complete the online application.
- What is the culture like at WVU Medicine? WVU Medicine is committed to creating a culture of excellence, innovation, and teamwork, with a focus on providing high-quality patient care.
Locations
- Martinsburg, West Virginia, United States
Salary
41,800 - 60,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Schedulingintermediate
- Call Center Operationsintermediate
- Customer Serviceintermediate
- Communicationintermediate
- Problem Solvingintermediate
- Trainingintermediate
- Leadershipintermediate
- Interpersonal Skillsintermediate
- Time Managementintermediate
- Prioritizationintermediate
- Data Entryintermediate
- Computer Proficiencyintermediate
- Epic Systemsintermediate
- Medical Terminologyintermediate
- Patient Careintermediate
- Conflict Resolutionintermediate
- Teamworkintermediate
- Adaptabilityintermediate
- Decision-Makingintermediate
- Organizational Skillsintermediate
- Telephone Etiquetteintermediate
- Multitaskingintermediate
Required Qualifications
- High school diploma or equivalent required. (experience)
- Two (2) years relevant experience in scheduling or a related field. (experience)
- In-depth knowledge of Call Center operations, scheduling, messaging, and EPIC functions. (experience)
- Must exceed expectations of a Registration Specialist. (experience)
- Ability to prioritize tasks based on patient needs. (experience)
- Strong understanding of scheduling guidelines and medical appropriateness. (experience)
- Proficiency in using computer systems and software. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to resolve issues and escalate when necessary. (experience)
- Knowledge of patient care environment and related protocols. (experience)
Responsibilities
- Serve as the initial point of contact for scheduling, messaging, and operational questions from the Scheduling Call Center staff.
- Act as a liaison between the Scheduling Call Center staff and the Supervisor, Patient Access and Manager, Practice Operations.
- Ensure appropriate communication of issues and protocol changes.
- Perform the duties and functions of a Centralized Scheduler.
- Schedule outpatients in accordance with scheduling guidelines, with the ability to prioritize according to patient needs.
- Answer phones from patients/customers professionally and responding to patient/customer inquiries and complaints.
- Schedule patients/customers based on scheduling guidelines and medical appropriateness.
- Research required information using accessible resources.
- Route inbound calls to appropriate resources.
- Obtain and collect all necessary information from the patient/customer to schedule appointments.
- Manage communication and coordination between the patient/customer and the providers/clinics.
- Receive and respond to patient and staff needs and complaints appropriately, involving department supervisors and patient representative as needed.
- Participate in ongoing educational activities to develop, maintain, and enhance professional expertise.
- If unable to resolve an issue, confer with the Supervisor, Call Center and Manager, Patient Access.
- Work closely with Clinic Management to ensure adequate communication between the Scheduling Call Center and the Clinic.
- Answer questions regarding their Pod.
- Oversee training for new employees for their pods.
- Adhere to established Performance Expectations for WVU Medicine Employees in the areas of People, Service, Performance Improvement, and Shared Values & Culture.
- Maintain a positive and supportive work environment within the team.
Benefits
- general: Comprehensive health insurance (medical, dental, vision).
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement plan options with employer matching.
- general: Life insurance and disability coverage.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Wellness programs to promote employee health and well-being.
- general: Tuition reimbursement for continuing education and professional development.
- general: Opportunities for career advancement within WVU Medicine.
- general: Employee discounts on various products and services.
- general: Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- general: Competitive salary and compensation package.
- general: Supportive and collaborative work environment.
- general: Access to state-of-the-art facilities and technology.
- general: Professional development opportunities to enhance skills and knowledge.
- general: Recognition programs to acknowledge and reward employee contributions.
Tags & Categories
Answer 10 quick questions to check your fit for Team Lead - UHAE Access Center Careers at WVU Medicine - Martinsburg, West Virginia | Apply Now! @ WVU Medicine.
Related Books and Jobs