About the Role

As an IT System Technician, you’ll join xAI’s IT team and dive into hands-on technical tasks to support, troubleshoot, and optimize our critical IT infrastructure. Working closely with the IT Systems/Network Administrator, you’ll tackle hardware and software challenges, perform system maintenance, and provide user support to keep our tech environment running smoothly. Expect to get into the nitty-gritty, streamline operations, and ensure reliability to power xAI’s mission of accelerating human scientific discovery through AI.

Responsibilities

• Provide first-line support for hardware, software, and network-related issues, including desktops, laptops, servers, and peripherals, ensuring timely resolution of user requests.
• Perform routine maintenance tasks such as installing updates, patching systems, and monitoring system performance to ensure operational stability.
• Install, configure, and troubleshoot IT hardware, including workstations, servers, networking equipment, and other devices, under the guidance of the IT Systems/Network Administrator.
• Assist with creating, modifying, and deactivating user accounts in systems like Active Directory, ensuring compliance with security policies.
• Support basic network tasks, such as configuring workstations for network connectivity, troubleshooting connectivity issues, and assisting with network hardware setup (e.g., switches, routers).
•  Maintain accurate records of IT assets, support tickets, and procedures, contributing to the IT team’s knowledge base.
• Track and manage IT hardware and software inventory, ensuring equipment is properly maintained and accounted for.
• Follow security protocols and assist in implementing basic security measures, such as applying patches and monitoring for potential vulnerabilities.
• Work closely with the IT Systems/Network Administrator and other team members to support IT projects, system upgrades, and infrastructure improvements.
• Provide basic training and guidance to employees on using IT systems, software, and tools effectively.

Basic Qualifications

• Technical Proficiency:
  • Familiarity with Windows, macOS, and Linux operating systems, including basic administration and troubleshooting.
  • Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VPN) and ability to troubleshoot connectivity issues.
  • Experience with hardware troubleshooting, including desktops, laptops, servers, and peripherals.
• Software Knowledge:
  • Proficiency with common productivity software (e.g., Microsoft Office, Google Workspace).
  • Experience with ticketing systems (e.g., Jira, ServiceNow) for tracking and resolving IT issues.
• Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills to interact with end-users and document technical processes clearly.
• Teamwork: Ability to work collaboratively under the direction of the IT Systems/Network Administrator and contribute to team goals.
• Time Management: Capable of prioritizing tasks and managing time effectively in a fast-paced environment.

Preferred Skills and Experience

• Associate’s degree or higher in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in an IT support or technician role.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: IT Professional.
• Experience with virtualization platforms (e.g., VMware, Hyper-V) or cloud services (e.g., AWS, Azure).
• Familiarity with scripting languages (e.g., PowerShell, Bash) for basic automation tasks.

Additional Requirements

• Ability to lift and move IT equipment (up to 50 lbs) as needed for hardware installations or maintenance.
• Comfortable working in office environments, data centers, or other technical spaces.