Role Overview

Zapier, the leader in no-code automation, is seeking a dynamic Manager, Sales Assist to join our Sales and Customer Success organization in India. This senior leadership role focuses on building and scaling a high-performing team that serves as the primary point-of-contact for customers evaluating and purchasing Zapier products. Primarily through live chat, with support via calls and email, your team will drive inbound sales motions and proactive expansions for faster sales cycles.

Success means empowering teams and organizations to buy and scale automation across Zapier's innovative product suite. Located in India, you'll work 5:00 pm - 1:00 am IST to collaborate seamlessly with North American colleagues in our fully remote environment. With 5+ years in SaaS sales and 2+ years leading teams, this is your chance to advance at a profitable, impact-driven company revolutionizing work through AI and automation.

Zapier builds tools used by millions to automate repetitive tasks, connect 6,000+ apps, and unleash creativity. As Manager, Sales Assist, you'll thrive in ambiguity, leverage data, and experiment with AI to optimize outcomes. If you're passionate about horizontal platforms, integrations, and scaling sales in high-velocity settings, this role at Zapier offers unparalleled growth.

Key Responsibilities

• Lead the Sales-Assist team in handling live chat, calls, and email interactions to guide customers through product evaluation and purchase.
• Drive inbound sales and proactive outreach to existing customers based on product usage signals for expansion revenue.
• Mentor and develop team members, fostering a culture of high performance and continuous improvement.
• Optimize sales processes with sales tools, analytics, and automation to accelerate deal cycles and boost conversions.
• Engage technical audiences on APIs, integrations, compliance, and scalability while building credibility with business stakeholders.
• Leverage data for operational decisions, tracking metrics like pipeline velocity, win rates, and customer lifetime value.
• Align cross-functional stakeholders in Sales, Customer Success, and Product for cohesive go-to-market strategies.
• Experiment with AI tools to enhance team productivity and personalize customer experiences.
• Scale the team during its early sales journey, hiring and onboarding talent for rapid growth.
• Build executive relationships across customer organizations to secure larger deals and long-term partnerships.
• Ensure team adherence to sales best practices in a global, distributed remote setting.
• Contribute to sales strategy, focusing on AI/automation adoption in SMB and enterprise segments.
• Monitor and report on team performance, identifying opportunities for process innovation.

Qualifications

• India-based with flexible hours (5:00 pm - 1:00 am IST) for North America overlap.
• 5+ years SaaS sales/upsell experience, ideally in AI, automation, or horizontal platforms.
• 2+ years leading sales teams in fast-paced, high-growth environments.
• Track record of exceeding quotas and driving team success.
• Expertise engaging technical (APIs, integrations) and business audiences.
• Data-driven operator skilled in sales tech stacks like Salesforce or HubSpot.
• Builder's mindset for ambiguous challenges.
• Curiosity-driven passion for AI and automation innovations.
• Strong communicator for stakeholder alignment and executive rapport.
• Experience with global/distributed teams.
• Enthusiasm for Zapier's mission to make work more human.

Salary & Benefits

Competitive salary range of $90,000 - $130,000 USD yearly, plus bonuses, equity, and comprehensive perks tailored for remote India-based employees.

• Unlimited PTO for true flexibility.
• Health insurance and wellness stipends.
• Home office setup allowance.
• Professional growth budget.
• Parental leave and mental health support.
• Retirement savings matching.
• Team events and volunteer time.
• Equity in a high-growth SaaS leader.

Why Join Zapier?

Zapier is profitable, remote-first, and mission-driven. Shape the future of automation at a company trusted by 2M+ users. Enjoy impact from day one, collaborative culture, and resources to excel. Our commitment to diversity, transparency with AI in hiring, and remote work expertise sets us apart.

How to Apply

Submit your resume and a note on why you're excited about this role. Use AI responsibly per our guidelines. Join us in making automation accessible!