Role Description

• Senior Technical Specialist:
  • The Senior Technical Specialist serves as a key liaison between production work teams and cross-functional support groups, with a primary focus on advanced troubleshooting, training, continuous improvement, and preventative maintenance within the Value Stream.  
  • This role is responsible for establishing and enhancing operational processes through the application of Lean principles and methodologies in a three-shift manufacturing environment. The Senior Technical Specialist will lead root cause investigations and drive the implementation of effective corrective and preventative actions using tools such as M1 Problem Solving, Zoetis Human Performance Analysis, Process FMEA, and systematic troubleshooting techniques. 
  • Additional responsibilities include collaborating with Engineering to support the development of equipment specifications, user requirements, capital project scopes, and qualification activities. The role also partners with Procurement and Packaging Engineering to monitor component-related issues and conduct feasibility assessments and line trials as needed. 
• Lead Process Technician:
  • The Lead Process Technician plays a critical role in the smooth operation of our pharmaceutical packaging lines. Working within a Lean Manufacturing environment, you will focus on troubleshooting, diagnostics, and continuous improvement of both mechanical and highly automated packaging equipment. Your primary responsibility is to ensure optimal performance, reliability, and compliance with industry standards through proactive maintenance, technical expertise, and a commitment to continuous improvement.
  • This role is responsible for establishing and enhancing operational processes through the application of Lean principles and methodologies and systematic troubleshooting techniques.
  • You are recognized as a subject matter expert and serve as on-going technical resource to the operating units, overseeing that cleaning is completed within EHS and/or GMP requirements, working to maximize production efficiency where possible

Responsibilities Include: 

• Equipment Troubleshooting & Diagnostics:
  Specialize in troubleshooting and diagnostics for a wide range of packaging equipment, including mechanical and highly automated systems such as fillers, pick & place robots, cartoners, case packers, labelers, and printers. You will collaborate closely with operations, maintenance, and engineering to prioritize work, reduce downtime, and improve line reliability.
• Continuous Improvement:
  Proactively review equipment operation, identify deficiencies, and recommend improvements to increase Overall Equipment Effectiveness (OEE) and support Lean Manufacturing initiatives through leading and supporting key projects.
• Technical Advisory:
  Provide input on projects involving parts and material selection, documentation (OJT and SOP creation), testing, problem solving, maintenance requirements, project scope, and follow-up.
• Machine Changeovers:
  Provide technical support during machine change-overs for different package sizes and set up packaging lines to ensure smooth startups and increased production efficiency.
• Root Cause Analysis:
  Initiate and participate in Root Cause Analysis to address recurring issues and implement effective solutions.
• Training & Compliance:
  Provide training related to the maintenance and operation of mechanical and automated equipment, ensuring compliance with company standards, procedures, and government regulations (SOPs, GMPs, etc.).

Required Skills, education and experience:

• Senior Technical Specialist:
  • High school diploma or general education degree (GED).  
  • Basic math and reading comprehension. 
  • Effective communication and demonstrated leadership abilities. 
  • Ability to follow detailed instructions. 
  • Strong mechanical abilities. 
  • Operate, maintain, troubleshoot and make minor repairs on production equipment. 
  • Mechanical reasoning skills that will be essential for troubleshooting. 
  • Strong knowledge of GMPs and production practices. 
  • Experience in Lean Manufacturing and continuous improvement work environment; 5S, visual schedule, M1, etc. 
  • Ability to train on area SOP’s/OJT’s- equipment, processes, documentation 
  • Experience with creating and maintaining training documentation  
• Lead Process Technician:
  • Trade certification or degree in engineering, automation, or a related technical field strongly preferred.
  • 10+ years of experience in a manufacturing or packaging environment, especially with highly automated pharmaceutical equipment preferred.
  • Strong mechanical aptitude and advanced troubleshooting skills.
  • Familiarity with Lean Manufacturing principles.
  • Understanding of safety, compliance, and regulatory standards in pharmaceutical operations.
  • Effective communication and team collaboration skills.
  • Ability to stand, walk, bend, and lift for extended periods.
  • Comfortable working in a fast-paced, production-driven environment.
  • Production Floor presence and support for assigned shift
  • Able to perform other duties as required. 

Full time

Regular

Colleague

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