Military Civilian Officer

CHINA PLA SYSTEM

Provided confidential executive-level support, including precise document drafting, strategic scheduling, management of sensitive communications for senior leadership. Orchestrated seamless coordination and information flow across multiple units, operational efficiency and protocol adherence in a high-stakes environment.

Hotel Assistant Supervisor

U.S.A Carnival Cruise Lines

Delivered premium, customized service to a high-end, multicultural clientele in a fast-paced luxury environment. Performed market analysis based on guest feedback and competitive dynamics, providing actionable insights to leadership for service and product enhancements.

Customer Support Specialist

U.K Steiner Leisure Ltd.

Independently managed and grew a private health consultation service, achieving 100% client satisfaction rate. Built deep client trust by conducting thorough needs assessments and maintaining detailed consultation records.

Customer Support Specialist

Australia Gumtree

Analyzed customer feedback and market demand to formulate and present strategic improvement proposals for company products and services, demonstrating a user-centric approach.

Marketing Consultant

Beijing Yue YanHui Science & Tec Ltd.

Conducted in-depth market research and analysis on industry trends, providing actionable insights and data-driven recommendations to inform leadership's strategic decision-making.

in Seafaring

Shandong Vocational & Tec College

in Sale and Marketing

LA Yo San TCM University

in Business English

Australia National College

in Individual Support

Australia Einstein College