Application Specialist

Young Williams

Answers telephone inquiries and responds to citizen inquiries related to the services they wish to apply for or are currently receiving Accepts telephonic applications for public assistance programs Enters applications as a priority into the Rapid Data Entry (RDE) within the VACMS only Screens applicants to determine if existing case exists or application is pending Assists other Customer Service Representatives Uses multiple complex computer systems to research, validate, update, and maintain case information Provides information to callers, including rights and responsibilities Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue Adheres to all safety and security procedures

PCA Personal Care Assistant

The Ridge at Pikeville

Senior assisted living for residents with Dementia and Alzheimer's disease. Assisted residence with all day to day activities as a full time caregiver.

In-Home Caretaker

Habilitation Technician

Nova, LLC

Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living. Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations. • Instructed and reinforced target outcomes to help individuals achieve goals. • Developed resident activities and programming to encourage new skills and maintain present skills. Noted client responses and results to facilitate interventions and assessment through proper documentation. Delivered training needs, behavior management and communication to support goal plans. • Transported residents to and from appointments and other activities to encourage mobility.

In-Home Caretaker

Customer Service Representative

UPS

Receive incoming calls from UPS accounts and customers to schedule pickup and deliveries. To provide shipping quotes and times. Assist with billing, track, claims, and investigations. Make outbound calls to UPS accounts and customers to assist with any issues. Loss and prevention

Customer Service Representative

BellSouth Telecommunications, Inc

To receive incoming calls from customers regarding making payments, arrangements, disconnection and billing issues. Make outgoing calls to assist customers with any issues regarding missing payments and investigations.

Bachelor of Science in Industrial Technology-Information/Computer Tech

East Carolina University

Associate of Science in Networking Technology

Wayne Community College

Associate of Science in Computer Information Technology

Wayne Community College