LECTAR DE BERTHOL AGOKENG WAMBA
Experience
Trainer
VV Call and Cluster
- Development of training modules for bank monetary products.
- Individual coaching for employees with performance weaknesses.
- Updating content according to regulatory developments.
Callcenter-Mitarbeiter
VV Call and Cluster
- Receiving incoming calls from bank customers.
- Support with bank card issues.
- Assisting with secure online payments (3D Secure).
Call-Center Mitarbeiter
Kabshore
- Telephone appointment scheduling.
- Follow-up on artisan assignments with customers.
- Conducting satisfaction surveys after the assignment.
Education
Baccalaureus (Civil Engineering) in Civil Engineering
Universität Maroua, Kamerun
Specialization in Transport and Storage of Oil and Gas.
Baccalaureat Scientifique in Natural Sciences
Bilinguales Gymnasium, Mambanda, Kamerun
Skills
Software
Tools
Process Management
Soft Skills
Certifications
Sprachkurs Deutsch (B2)
Institut für Sprache, Bildung und Kultur
Issued Nov 2025 · Expires Jan 2026
Intensive language course for professional integration in Germany.
Languages
Yemba
Expert · Native
French
Expert · Native
Deutsch
Intermediate · B1
English
Advanced · Conversational
Volunteer Work
Organizational and communicative leadership, Planning
Providence Chor in Douala
Organizational and communicative leadership at the 'Providence Choir' in Douala, as well as planning.