Product Owner –IT Asset Management

Silicon Valley Bank/First Citizens Bank

Implemented and Introduced IT asset lifecycle management, including End of life product updates, replacements, and secure disposal (E-cycling). Led the design and rollout of real-time asset visibility dashboards, improving operational transparency across multiple locations. Gathered stakeholder requirements, defined product features, and collaborated with engineering & operations to optimize ServiceNow Hardware Asset Management. Drove process improvements that reduced Jira complaints by 80%, improving user experience and internal workflows. Oversaw end-to-end product lifecycle for asset management enhancements from ideation and requirement gathering to implementation and adoption. Acted as Product Owner for internal tools during First Citizens-SVB integration, aligning cross-functional teams to standardize processes. Conducted user training, created product documentation, and drove adoption & compliance initiatives across departments. Implemented and optimized comprehensive IT Asset Management best practices in Service now HAM Pro Tool Acted as a Subject Matter Expert for HAM process audits, ensuring controls are in place to address findings and maintain compliance. Collaborated with stakeholders to establish and enforce data certification across the organization.

Product Owner/ Admin, Configuration Management (CMDB)

LENNOX International

Product Owner for Site/Store Provisioning across US and EMEA. Automating Existing workflow to commission and decommission Lennox stores Worldwide Worked with Finance, Store Management, Engineering (IT, Network, Data), Workplace Provisioning for seamless integration b/w systems and stitching Commission/Decommission Journey. Configuration Information (CI) Analysis on Audits (HW + SW), Metrics trends, User Acceptance, Queue Management (Network devices) Streamlining Financial reporting process on Assets – Discovery and Mapping Data Strategy -Aligning cross functional teams on Enterprise level Data strategy in following areas Data Governance – Principles, User Access Hierarchy and control Compliance and Security – Workflow to Prevent Data Breaches, Ensuring Encryptions and Privacy Data Quality - Reliability of data to ensure timely and accurate reporting. Change Management -> Testing and Ensuring Remedial Actions are taken to fix Changes in the process in case of Failures. Problem Management- Performing Day to Day Analysis on data.

IT-Analyst - Hardware Asset Management

LENNOX International

Analytics: Creating Realtime Interactive Unified Asset Management Dashboard in Service Now for 360 views of Companywide assets (KPIs related to Incident Resolution, Response Time, Compliance, Tracking) and Deep dive analytics using SQL Working with Cross functional teams (Finance, Network, IT, and Security) on Asset Management on Ο Asset Audits, Asset Discovery and Reporting Ο Contract Lifecycle Management Automating Processes across Asset Lifecycle for gaining resource efficiency using Power Automate. Standardizing and Streamlining processes for reporting accuracy and visibility for all stakeholders (Procurement, Finance, Vendors) to maintain healthy, transparent and trusting relationship. Developed sourcing model to ensure material availability during pandemic constraints, minimizing supply disruptions.

Trainee

Randstad (Deployed to Lennox International as Trainee)

Working as Trainee to learn Asset management and Service Operations. Work involves Asset health monitoring and evaluation, tracking non-discovered assets. Invoice Processing and Payment analysis for weekly reports to senior management. Streamlining process flow through application of latest technologies for efficiency. Managing lease agreements, replacement requests and good receipts Processes.

B.Sc. in Computer Science

Madras University

Kendriya Vidyalaya – IIT Madras, Chennai

Kendriya Vidyalaya – IIT Madras, Chennai