Sandeep Kumar Basfor
About
Results-oriented Program Manager with 5+ years of experience in B2B account management, process improvement, and cross-functional collaboration across E-commerce, SaaS, and Digital Commerce sectors. Proven expertise in managing key accounts, streamlining service delivery, and leading client-focused projects. Adept in MS Excel, CRM platforms, and dashboard tools to drive decision-making. Passionate about delivering value through data-driven strategies and seamless client experiences.
Experience
Deputy Program Manager
Channelplay Ltd
Managed onboarding and performance of 500+ sellers across the ONDC platform. Designed service fulfilment processes and coordinated with multiple teams to ensure timely delivery. Built real-time dashboards in Power BI for seller performance, SLA compliance, and reporting. Drove data-led insights to improve seller engagement and platform adherence.
Senior Executive – Client Delivery (Key Account Manager)
99acres, Info Edge India Ltd
Managed key accounts, driving retention through periodic performance reviews and consultative support. Created detailed client reports and assisted in building business presentations and renewal proposals. Partnered with sales teams to identify cross-sell and upsell opportunities.
Senior Executive – Key Account Manager
IndiaMart InterMesh Ltd
Handled B2B client portfolios and implemented client engagement strategies to improve account health. Utilized inbuilt company CRM tool for campaign tracking, outreach management and lead lifecycle monitoring. Conducted client analysis to develop solutions aligned with business needs.
Student Relationship Manager
Mentorcell.com
Executed student outreach campaigns and optimized lead conversion funnels. Designed localized communication strategies to expand acquisition efforts.
Education
B.B.A. in Business Administration
Delhi College of Management, Chaudhary Charan Singh University
Skills
Technical
Soft
Tools
Projects
ONDC (Open Network for Digital Commerce)
Managed onboarding and performance of 500+ sellers across the ONDC platform, designed service fulfilment processes, coordinated with teams, and built real-time dashboards in Power BI.
Certifications
PMP Certification
Simplilearn
Data Analytics Using Power BI
Issued Jul 2023 · Expires Dec 2023
Languages
Hindi
Expert
English
Expert
Bhojpuri
Advanced
Nepali
Advanced