Assistant Manager (B2B Operations)

Bharti Airtel

Project: UKG Kronos Implementation for Telecom Workforce Management

• Implemented UKG Workforce Dimensions for field technicians and call center operations
• Configured pay rules including overtime, night shift, and on-call allowances
• Enabled geo-fencing and mobile-based attendance tracking
• Built 24/7 rotational shift scheduling for call centers
• Integrated UKG with CRM and payroll systems
• Improved workforce productivity by 20%, achieved 95% attendance accuracy, reduced SLA breaches

Senior Associate

Amazon

Project: UKG Workforce Management for eCommerce Fulfillment Centers

• Configured workforce hierarchy across warehouses and delivery hubs
• Implemented timekeeping and biometric integrations
• Designed demand-based scheduling using order trends
• Enabled automated shift planning and employee self-service
• Integrated UKG with payroll systems
• Reduced labor costs by 15%, improved workforce utilization and scheduling efficiency

Trust & Safety Analyst

Accenture

Project: UKG Kronos Implementation for Meta (Global Content Moderation Operations)

• Supported UKG Workforce Dimensions implementation for global Trust & Safety teams
• Designed follow-the-sun scheduling model for 24/7 workforce coverage
• Configured multi-country pay rules and compliance policies
• Enabled scheduling based on content volume and traffic spikes
• Integrated UKG with HRMS, payroll, and internal tools
• Conducted UAT and supported global rollout
• Improved scheduling efficiency by 25%, reduced workforce fatigue and overtime, enhanced response time

PGDM

Symbiosis Centre for Distance Learning

M.A. in Geography

Visva-Bharati University

B.A. in Geography

Visva-Bharati University