Vishnuvardhan B
About
A Qualified IT professional with 6 year 9 months of experience as an Incident Manager, seeking an opportunity to utilize and enhance my skills by facing the challenges of the industry .Proficient in ITSM, ITIL, ITOM, and ITAM practices with a proven track record of successfully configuring and managing IT service management, service desk processes, and solutions to achieve development and deliver the best results.
Experience
Incident Manager
LARC software limited
Gained experience in ITIL best practices around IT Service Support processes. Provided outage and notification support for applications to clients and customers. Created reports and worked on incidents as part of the support team. Interacted with clients to understand issues and provided efficient resolutions. Built and maintained integrations with external systems or applications, ensuring smooth data flow between ServiceNow and other tools via APIs or middleware. Performed daily system monitoring to verify service integrity and availability. Delivered L2 application support for products and resolved issues within SLA.
- Delivered L2 application support for products and resolved issues within SLA.
Incident Manager
LUXOFTINDIALP
Led the successful implementation and continuous improvement of ITIL processes using the Service Now platform. Enforced Service Level Agreements (SLAs), monitored service performance and drove continuous improvement initiatives.
- Resolved incidents within specified Service Level Agreements.
Consultant
ATOS/SYNTEL
Worked closely with development teams and business analysts. Managed Incident, Problem, Change and Release Management processes, ensuring timely incident resolution and minimal service disruptions.
Consultant
EDIFY Systems
Provided front-line and second-level technical support as part of the IT operations team. Investigated and diagnosed incident store failed IT services promptly. Supported projects at L1 and L2 application support levels.
Education
B.SC COMPUTERS in Computer Science
ARNI UNIVERSITY
Skills
Technical
Tools
Soft