Complaints Quality Control Analyst III

Coinbase

full-time

Responsibilities Perform QC reviews of complaint cases based on the quality rubric, ensuring compliance with establi...

CX Incident and Bug Analyst III

Coinbase

full-time

Responsibilities Responsible for the day to day operations of the CX Incident Response team through identification, ...

Complaints Quality Control Analyst III

Coinbase

full-time

Responsibilities Perform QC reviews of complaint cases based on the quality rubric, ensuring compliance with establi...

CX Vendor Manager

Coinbase

full-time

Responsibilities Performance and relationship management of BPO Vendors Generate insights and present it to Vendors...

CX Vendor Manager

Coinbase

full-time

Responsibilities Performance and relationship management of BPO Vendors Generate insights and present it to Vendors...

Associate Manager, Customer Support

Coinbase

full-time

Responsibilities Lead a team of high performing customer service specialists/supervisors across multiple processes o...

Customer Support Supervisor (Social Media Support)

Coinbase

full-time

Responsibilities Lead a team of high performing customer service agents across social media platforms - X [formerly ...

Supervisor, Customer Success Team

Coinbase

full-time

Responsibilities Manage and support initiatives aimed at streamlining operations and improving customer experience m...

Supervisor, Customer Success Team

Coinbase

full-time

Responsibilities Manage and support initiatives aimed at streamlining operations and improving customer experience m...

Concierge, Customer Success Team

Coinbase

full-time

Responsibilities Serve as the primary touchpoint and relationship owner for selected high value Consumer customers ...